Privacy Policy
for CollabWish Media
1 1. Introduction
Welcome to CollabWish Media ("Company", "we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.collabwish.com or use any of our services, applications, or platforms (collectively, the "Services").
We are India's premier creator marketing agency, and we are committed to protecting your privacy. By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access or use our Services.
2 2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Services includes:
A. Personal Data You Disclose to Us
When you register, express an interest in our services, participate in campaigns, or contact us, you may provide us with personally identifiable information, such as:
- For Creators: Name, age, date of birth, gender, email address, mobile number, location (city/country), Instagram handle, Instagram profile details (including followers, engagement data), content category or niche, bank account details (for payment), and copies of identification for verification purposes.
- For Brands: Name, company name, job title, email address, phone number, billing information, and brand-related details necessary for campaign execution.
B. Automatically Collected Information
When you visit our website or use our app, we may automatically collect certain information about your device and usage, including:
- Your device's Internet Protocol (IP) address.
- Browser type and operating system.
- Pages you visit on our website, time and date of visit, time spent on pages.
- Clickstream data and other usage patterns.
- Mobile device identifiers (for app users).
- Geolocation Information: With your consent, we may collect your device's precise location to provide personalized content, relevant recommendations, and location-based services.
C. Information from Third Parties
We may receive information about you from other sources, such as social media platforms (e.g., Instagram, when you link your account) or third-party analytics providers, and combine it with information we collect from you.
3 3. How We Use Your Information
We use the information we collect for various business purposes, including to:
- Provide, operate, and maintain our Services
- Improve, personalize, and expand our Services
- Communicate with you regarding your account, campaigns, updates, and support
- Process transactions and send related information
- Send you marketing and promotional communications (opt-out available)
- Respond to your comments, questions, and requests
- Protect against fraudulent, unauthorized, or illegal activity
- Comply with legal obligations
Note: We may contact you via phone, email, RCS, or WhatsApp for service-related or promotional purposes.
5 5. Third-Party Services
Our Services may integrate with third-party platforms (e.g., Instagram, WhatsApp, payment gateways). This Privacy Policy does not apply to the data practices of these third parties. We encourage you to review their privacy policies. We are not responsible for the content or privacy practices of any third-party services.
6 6. Data Security
We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include password-controlled servers, limited access to data on a need-to-know basis, and industry-standard encryption for sensitive data.
However, no method of transmission over the Internet or method of electronic storage is 100 percent secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7 7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy (e.g., as long as you have an account with us, to provide our Services, to comply with legal obligations, resolve disputes, and enforce our agreements).
8 8. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access and Update: Review and change your personal information by logging into your account.
- Opt-Out of Marketing: Unsubscribe via the link in emails or contact us directly.
- Delete Data: Request deletion of your account and personal information, subject to legal exceptions.
- Withdraw Consent: Withdraw consent for data processing (e.g., geolocation) at any time.
- Uninstall: Stop all collection of information by our mobile application by uninstalling it.
To exercise any of these rights, please contact us at atif@collabwish.com.
9 9. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
10 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes.
11 11. Grievance Officer
In compliance with the Information Technology Act, 2000, and the rules made thereunder, please find below the contact details of our Grievance Officer:
Name: Atif Khan
Email: atif@collabwish.com
Response Time: Grievances will be redressed within 1 month (30 days) of receipt.
12 12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
CollabWish Media
Email: atif@collabwish.com
Website: https://www.collabwish.com